nordicvisitor.com is the online booking site and trading name of Nordic Visitor ehf. Our registered head office is at Bíldshöfði 20, 110 Reykjavík, Iceland.
These booking conditions govern all bookings with nordicvisitor.com, whether they go through our office in Iceland or Sweden. Any booking made or order placed by you, whether through the company’s website or otherwise, shall be deemed as an offer by you to purchase the relevant package or other travel arrangement subject to these booking conditions.
No contract between you and Nordic Visitor shall come into existence until Nordic Visitor accepts full payment and issues a confirmation invoice. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with Nordic Visitor are currently only available to persons who are at least 18 years old.
By submitting a booking, you warrant and confirm to us that you comply with these arrangements.
Terms of Payment
For day tours in Iceland, Nordic Visitor charges for the full amount at the time of booking. We accept all major credit cards and electronic bank transfer. If you wish to make an electronic bank transfer and need details of our bank account, please contact one of our travel consultants. If your travel documents are being paid for with a third-party credit card, we will require written authorisation to be provided by the cardholder via fax or letter.
In the event that Nordic Visitor is unable to obtain confirmation from the supplier, an alternative will be offered. If you do not accept the alternative, or Nordic Visitor is unable to offer an alternative, no charge will be made. You will be notified of any relevant changes prior issuing your confirmation invoice.
Please note that American Express and Diners Card charge Nordic Visitor higher than usual handling fees and we must regretfully pass part of this fee – 3% of the total invoice - on to our clients.
Validity of Prices
All rates quoted or shown in our tariffs are based on current prices and are subject to change without notice in the event of currency fluctuation, government taxes or any such cost increase that is beyond Nordic Visitor’s control. If an incorrect price has been posted in error, we reserve the right to refuse, cancel, amend or limit any order placed at the incorrect price.
Nordic Visitor reserves the right to notify you of any increase to prices already published in our pricelists, brochures or website. Any eventual changes in rates will not be made without at least eight weeks’ notice.
After the final invoice has been issued, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Nordic Visitor will absorb an amount equivalent to 5% of the package price. Amounts exceeding 5% will be charged but should the surcharge exceed 10%, you will be entitled to cancel your booking with a full refund.
All bookings of day tours in Iceland are charged in Icelandic Króna (ISK), the official currency of Iceland. Prices displayed in other currencies are indicative only and based on the daily exchange rate as issued by the Central bank of Iceland. Therefore, conversions from ISK to other currencies will fluctuate from day to day.
Please note that in most cases your bank will convert your payment to your local currency and may charge an additional conversion fee, meaning that the amount you see on your billing statement may differ from the total amount shown in your booking confirmation. If you have any questions about this fee or the exchange rate applied to your payment, please contact your bank.
Changes & Cancellation
If you wish to change or cancel your day tour in Iceland, please contact Nordic Visitor as soon as possible. We follow the cancellation policies as set forth by our local tour operators, so the amount of refund varies by tour. In most cases, we can offer a full refund if we receive your cancellation request with enough advance notice, preferably two weeks or more before the tour departure date. However, please note that we are unable to fully refund day tours that include flights.
We strongly recommend that all our clients take out comprehensive travel insurance to avoid dispute in case of cancellation.
Special Offers - Terms & Conditions
The following terms and conditions apply to all Special Offers on http://daytours.nordicvisitor.com/ in conjunction with our standard booking terms for all Nordic Visitor day tours in Iceland:
- Applies to new bookings only
- Not valid in combination with any other discounts or promotions
- Valid only for standard tours as listed on the website -- not for any upgrades or customizations
- Discount will be deducted from the total price at time of booking
Invoice & Voucher Delivery
Furthermore, you may request to have the documents mailed to you by first class post. There is a small additional fee for this service. In accordance with mail order regulations, documents must be sent to the billing address of the credit card holder, not to the address(es) of the passenger(s), unless they are one and the same. Please note that Nordic Visitor cannot accept responsibility for documents mislaid or lost. We therefore recommend that all documents be sent to you by Registered Post or Courier Service to your home address, though there is an extra cost for this.
Nordic Visitor claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond Nordic Visitor’s control. Nordic Visitor acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, airline, guide, restaurant or any other person’s or company’s acts, defaults or delays.
Nordic Visitor reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes to flights (domestic and international) or to scheduled travel by cruise, ferry, bus or train, the passenger is responsible for any additional costs incurred as a result of such changes (e.g., additional nights at a hotel, meals, transfers, etc.), at the time provided. We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.
Our goal is to provide excellent customer service and in order to do so we maintain strict quality monitoring. If, for any reason, you are dissatisfied with your holiday package, we want to hear about it. We recommend you contact us as soon as any incident arises. If you are unable to do so at the time, you must advise Nordic Visitor in writing within 30 days of your return. If you fail to do so, this may jeopardise your right to compensation.
All information in the website is subject to change. Nordic Visitor reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.